Refund, dispute, cancellation & rescheduling policy

This policy applies to professional services purchased from Copper Seventh LLC. It should be read with the Terms of Service and, for custom work, the applicable signed proposal or services agreement.

Completed sessions and delivered work

Fees for completed consulting sessions and delivered reports are generally non-refundable because the professional time and work product have been delivered. The Automation Decision Session is a paid working session, not a free discovery call. The Automation Blueprint is a professional analysis and planning deliverable, not a physical product.

Cancellation and rescheduling

A Decision Session may be rescheduled once with at least 24 hours' notice. Missed sessions and cancellations made within 24 hours are generally non-refundable because the reserved professional time cannot ordinarily be reassigned. To request a cancellation or reschedule, contact xxkeylockxx@gmail.com as soon as possible.

Billing errors, refund requests, and disputes

Duplicate charges and billing errors will be reviewed and corrected. Submit refund requests and disputes to xxkeylockxx@gmail.com, including the purchaser name, service, date, and the information needed to locate the payment. Raising a payment dispute does not replace the process for resolving service questions; please contact us first when possible so we can investigate promptly.

Custom implementation work

Custom Automation Sprint, implementation, Automation Care, deposits, milestones, cancellations, and refunds are governed by the signed proposal or services agreement for that engagement. Work outside the purchased Decision Session or Blueprint is not included unless it is described in writing.

Rights that cannot be waived

Nothing in this policy limits rights or remedies that cannot legally be waived. Questions about this policy may be sent to xxkeylockxx@gmail.com.